Mobile Banking Enrollment



Mobile Banking Enrollment

MOBILE DEVICE REQUIREMENTS

Apple:

The minimum requirements for the Apple version of the mobile banking app will be listed in iTunes when searching for the app. iTunes will list the devices that the app is compatible with as well as the iOS (operating system) version. If you do not have the most current iOS operating system available, it is recommended that you install the most current version.

Android:

Your device must meet the minimum specification required by the app or the app will not be displayed by the store. If the app is not displayed by the store, either your device requires an upgrade to the most recent Android software version, or your device is not compatible.

REGISTRATION PROCESS

MOBILE BANKING FREQUENTLY ASKED QUESTIONS

Who is eligible to use the iPhone or Android Mobile Banking app?

Any customer with a Lubbock National Bank account is eligible to use the app.

What do I need in order to register for the app?

You will need the following information to register:

  • Last 4 digits of your Social Security Number
  • Date of Birth
  • Account Number

Can a Business customer use the LNB Mobile Banking App?

Only personal accounts are eligible for use with the mobile banking app at this time.

Can multiple customers use the mobile banking app through the same device?

No, only one user is permitted per device.

I have forgotten my username or password. How can I retrieve it?

Select the “Help” icon on the login screen and follow the necessary steps to retrieve your login credentials.

What are the guidelines for creating a user name?

The guidelines for creating a username are stated specifically within the registration process. The username must be 6-20 characters in length. You are not permitted to use your account number as your user name.

How can I change my user name?

In order to change your user name, you must register again using a different user name. Your account settings and nicknames will have to be reestablished.

What are the guidelines for creating a password?

The password must contain the following:

  • At least 8 characters long
  • At least 1 number
  • At least 1 upper case letter
  • At least 1 lower case letter
  • At least 1 special character (! @ # $ % ^ & * _ + - = ( ) [ ] { }|; : , . / ?)

How do I reset my password?

Select “Help” from the menu and then select “Reset Password”.

How often must I change my LNB Mobile Banking App password?

You will be required to change your password every 180 days. As a security measure, you may change your password at any time using the “Help” feature in the app.

How do I log out of the app?

For both Apple as well as Android devices, press the “Log Out” button in the upper right-hand corner of the app.

After selecting “Get Directions” from the Locations menu, am I able to continue with the current session?

When selecting “Get Directions” you are actually leaving the app session and continuing to Google Maps. You will be required to log in again to access content within the app.

Will my Mobile Banking app be deactivated due to a lack of use?

Yes, the account will become deactivated if you have not logged into your account within the past year.

Can I use the same username/password I have for online banking?

Yes, as long as your password meets the mobile app security requirements:

  • Must be at least 8 characters long
  • Include at least 1 number
  • Include at least 1 upper case letter
  • Include at least 1 lower case letter
  • Include at least 1 special character (! @ # $ % ^ & * _ + - = ( ) [ ] { }|; : , . / ?)

Where do I go to download the mobile app?

Visit this page to find links to download our mobile app. You can also search for Lubbock National Bank in the App Store for Apple devices or in Google Play for Android devices.

When I search Lubbock National Bank in the Google Play (Android Marketplace), why can’t I find the app?

Our app has certain requirements that must be met by an Android device to operate correctly. If your device doesn’t meet these, the app is not displayed in the store for your device.

I am trying to register on the app. Why does it say I cannot be verified?

If you are certain you are entering the required information correctly, please call us at 888-607-4277 for assistance.

I am receiving an error message “null” or “201.” What does this mean?

This could be due to a connectivity problem. Please try the operation again. If the issue occurs repeatedly, please call us at 888-607-4277 for assistance.

Can I use Billpay through the App?

Yes – the Billpay service is available through our mobile banking app. You must be enrolled in Online Banking to use the Billpay service. The app also offers a feature called Picture Pay. This feature allows you to pay bills with three simple steps. (Please see Picture Pay FAQs below.)

  • Take a picture of your bill.
  • Select the date on which you would like the bill paid.
  • Enter the amount of the bill.

Where do I go to set up alerts?

Security alerts are available in “Settings” within the mobile app.

I have another account with the bank. The account is displayed on the app, but I’d rather not see it there. How can I remove that account?

Under “Account Settings”, select the account you wish to hide and then turn “Hide Account” on.

eDEPOSIT FREQUENTLY ASKED QUESTIONS

What is eDeposit?

eDeposit allows you to conveniently and securely deposit a check using your iPhone or Android mobile device. You may enroll for eDeposit by completing the enrollment form on our web page.

How can I sign up for eDeposit?

eDeposit is available through LNB's Mobile Banking App. You may enroll for eDeposit by completing the enrollment form on our web page. Eligible accounts must meet the following criteria:

  • Limited to one receiving account per user.
  • The receiving account must have been open at least 30 days and in good standing.

Should I endorse the check?

Yes. The back of each check deposited must include the appropriate endorsement. PLEASE NOTE: If the back of the check is not properly endorsed, the check will not be accepted for deposit.

How quickly will the deposit be credited to my account?

Approved deposits submitted by 5:00pm on a business day will be available for use the same day. Deposits will require review before the transaction is approved. Approved deposits submitted after 5:00 p.m. Central Standard Time (CST) will be credited to your account the following business day. Business days are Monday through Friday, excluding bank holidays. If a deposit is rejected for any reason, you will be notified via email.

How do I submit an eDeposit?

After you endorse the back of the check(s), complete the following steps:

  • Login to your Mobile Banking account.
  • Press the “eDeposit” button.
  • Select the account you wish to deposit your check to.
  • Enter the total deposit amount of your check.
  • Capture the front and back of your check.
  • Review and submit your deposit.

What is the maximum dollar limit I can deposit via Mobile Deposit?

A daily deposit limit of $1,500 and a rolling 10 day deposit limit of $3,500 will apply.

What should I do if I have a check for an amount that exceeds my limit?

You may deposit checks that exceed the daily limit at any of our Lubbock National Bank branches.

Are there any types of checks that cannot be submitted using Mobile Deposit?

The following items cannot be submitted for deposit using eDeposit:

  • Savings Bonds
  • Foreign Checks

How long should I hold on to my check(s) after I scan it using eDeposit?

Do not destroy a deposited check until the bank has confirmed that the deposit has been received and approved. Once the deposit has been approved and credited to your account, void and destroy the check(s).

PICTURE PAY FREQUENTLY ASKED QUESTIONS

What fees are associated with using Picture Pay?

  • Regularly scheduled payments: Free
  • Expedited electronic bill payments: $2.95 per bill
  • Same day electronic payments: $7.95 per bill
  • Next day paper (non-electronic) payments: $29.95 per bill

How do I use Picture Pay?

Press the ‘Picture Pay’ button on your Mobile Banking app. The app will display the option to “Pay Again” (if the Biller was previously set up) or press the “+” button to set up and pay a new biller. Follow the instructions on your device. You will not be required to enter payee information, as the app will read the biller information from the bill.

How can I use Picture Pay to pay bills that I receive electronically?

To pay an electronic invoice, you may either print a copy of the invoice and take a picture of it, or take a picture of the invoice on your computer screen.

Who can I pay using Picture Pay?

Just as with online bill pay, you can pay anyone. Picture Pay will access the necessary information on the photo of the invoice, such as the biller and the return/payment address, and take it from there. Picture Pay will issue payments electronically when possible, and will print and mail a check when electronic delivery is not an option.

How can I make sure a bill is paid on time?

You remain in control of when the payment is made, so please be mindful of the delivery time when you schedule your payments. In many cases, it will only take one (1) day. At most, it may take four to five (4-5) business days for a paper (check) payment to arrive at the biller’s address.

What limits apply to bills paid using Picture Pay?

The daily limit for electronic payments is $3,000 and the daily limit for paper (check) payments is $3,000.

What is the cutoff time for a payment to be processed the same business day?

If we receive your request before 4:00 pm Central time on a Business Day, we will process the payment on that day.

How do I stop a payment that has been set using Picture Pay?

Payments can be cancelled the day the payment is created before 4:00pm CT by calling 888-607-4277.

Do I have to take a picture of an invoice from a biller I have previously paid?

No – simply click the “Pay Again” button to issue a payment to a biller you’ve previously paid.

Download the LNB Mobile Banking App

The mobile banking app is available for free through the App Store or Google Play on your mobile device.

For support or information about our Mobile Banking App, email us at onlinebanking@lubbocknational.com, or call us at 888-607-4277.



Contact Us

  •   Main Branch: 4811 50th
         Lubbock, TX 79414
  •   1-888-607-4277
  •   Support E-mail