Careers

• Provide quality customer service and work toward the generation, promotion and maintenance of a quality work environment for the staff of Amarillo National Bank.
• Maintain a positive attitude and provide team support.
• Answer incoming support calls, help desk tickets and emails to insure first call resolution on issues.
• Providing Level 1 phone/remote Support.
• Updates and follows up with customers until solution is resolved and ensures customer is satisfied with the resolution.

An Associate Degree in Computer Science, Information Technologies, A+ equivalent certification or Bachelor’s Degree is preferred. However, related work experience may be substituted for educational requirements. Must have excellent verbal communication skills, working knowledge of personal computers and business software applications as well as excellent knowledge in Microsoft Office products is required. Must be able to type 40 to 50 w.p.m. and handle multiple issues simultaneously while maintaining a positive helpful attitude. Ability to work independently or in a team environment. Work hours are full time and additional time may be included for outages, projects, and other Help Desk related responsibilities to be completed

• Provide quality customer service and work toward the generation, promotion and maintenance of a quality work environment for the staff of Lubbock National Bank.
• Greet lobby/branch customers and direct as necessary.
• Accept Deposits
• Cash Checks
• Process night deposits
• Balance cash
• Responsible for teller procedures
• Multiple other responsibilities to ensure overall effectiveness and productivity of branch
• Other duties as assigned.

A high school education is required. Some previous supervisory experience is preferred. Ability to work with large amounts of money and ability to run a ten-key calculator by touch. Must be able to work with and communicate well with customers and employees. Neat and professional appearance.

• Assists in the overall hiring process for the Lubbock and ANB (South) locations including:
• Providing qualified applicants to supervisors in a timely manner
• Preparing and sending internal job postings
• Scoring and analyzing pre-employment assessments
• Coordinating and conducting interviews
• Performing background checks, reference checks, and credit checks
• Negotiating and extending job offers
• Updates job opportunities on the Bank’s web site and other employment advertising means.
• Communicates new hire information to payroll administration, IT, etc.
• Manages employment application files and EEOC requirements.
• Networks in the community to uphold the Bank’s reputation as a prominent employer in its markets.
• Assists with the preparation and management of bankwide events, particularly the annual Party on the Lawn. This includes securing vendors, entertainment, drinks, and decorations, as well as set up and clean up the day of the event.
• Assists with the weekly newsletter and other bankwide communications.
• Engages employees (often partnering with the marketing department) in volunteerism and other civic and marketing opportunities.
• Assists with the management of the bank’s logo wear orders and inventory.
• Assists with the Bank’s wellness and benefits programs/communications as needed.
• Assists with coaching and disciplinary meetings as needed.
• Assists in other duties as assigned.

Background in Human Resources is strongly preferred. Should possess an outgoing, approachable, professional personality. Ability to market the Bank to potential candidates. Willingness to network in the community to establish awareness of the Bank’s opportunities. Should possess a strong understanding of the Bank’s culture and values. Excellent verbal and written communication skills, including the ability to negotiate. Ability to travel to all branches and markets when needed. Good working knowledge of the Bank’s software systems. Must possess and maintain sense of confidentiality. Should possess strong organizational skills and detail orientation, with the ability to work independently.

• Provide quality customer service and work toward the generation, promotion and maintenance of a quality work environment for the staff of Amarillo National Bank.
• Maintain a positive attitude and provide team support.
• Responsible for day to day operation of bank phone system (Avaya) and SIP communications
• Install additional modules and responsible for upgrades to the bank phone system (Avaya) which utilizes VOIP technology.
• Dealing with bank contracts for phone lines (SIP/POTs), mobile devices, internet and bandwidth/data connections (ASE) between the branches. This involves both ATT, Suddenlink and Pathwayz.
• Mobile device management for bank personnel (iPhones, iPads) which could include laptops and Igel deployment. Also includes setup and support of Active Sync and Email setup on mobile devices.
• Bankwide Patch Management for workstations and servers which includes testing and deployment of all system patches (Microsoft, Adobe, Java, etc…)
• Knowledge of Exchange, VDI and backup standards.

A High School diploma or equivalent is required. A Bachelor’s Degree in Management Information Systems (MIS) preferred or equivalent experience is acceptable. Experience with IP phones and network environments are required. Experience with Microsoft Exchange a plus.

• Provide quality customer service and work toward the generation, promotion and maintenance of a quality work environment for the staff of Lubbock National Bank
• Maintain a positive attitude and provide team support.
• Maintain a philosophy of excellent customer service.
• Displays a professional approach and enthusiasm working with customers.
• Maintains a high level of integrity and respect for confidentiality of Bank and department information.
• Demonstrates willingness to participate in community service and upholds the values of community reinvestment as stated in the Bank’s mission statement.
• Establish new customer relationships by processing new account applications for Deposit, Savings, Certificate of Deposit, and Debit Card accounts.
• Performs teller operations including deposits, check cashing, night depository balancing and other teller job functions.
• Greet lobby/branch customers and direct as necessary.
• Respond to customer inquiries concerning bank products and services.
• Respond to customer inquiries concerning account transactions such as issuing Stop Payments, Closing Deposit Accounts, Transaction Disputes, Research requests, and General Account Inquiries.
• Proactively pursue business development opportunities.
• Contribute to the development of cross-selling opportunities and incentive plans within existing customer base.
• Other duties as assigned

A high school education is required. Ability to work with large amounts of money and ability to run a ten-key calculator by touch. Excellent Customer Service skills. Excellent communication skills. Strong computer skills. Neat and professional appearance.

• Provide quality customer service and work towards the generation, promotion and maintenance of a quality work environment for the staff and tenants of Amarillo National Bank.
• Maintain a positive attitude and provide team support.
• Perform general maintenance on equipment and systems such as;
  
  • 1. Lighting and electrical systems
  • 2. Plumbing systems, fixtures, and pumps
  • 3. HVAC systems, components, and controls
  • 4. Mechanical systems and components
  • 5. Water treatment
• Monitor and operate energy management systems.
• Operate and maintain equipment and systems.
• Respond to after-hours emergency calls.
• Other projects, as assigned, to enhance the facilities operation.

A High School diploma or equivalent is required. Ten years in general maintenance, including lighting and electrical, plumbing, HVAC systems, HVAC controls, mechanical systems and mechanical system components is needed. Ability to execute a high standard of quality service is necessary. Good work ethic and pride in workmanship is required. Desire to be part of a successful maintenance team is important.