Careers

• Provide quality customer service and work towards the generation, promotion, and maintenance of a quality work environment for the staff of Lubbock National Bank.
• Maintain a positive attitude and provide team support.
• Pickup and deliver inter-office mail between branches. Deliver to specific customers as required.
• Operate and maintain mail services equipment and vehicles.
• Assist in other Mail Services duties as required.

Ability to represent the bank in a professional manner.  Good driving record.  Ability to lift at least 30 pounds.  Self-starter.

• Provide quality customer service and work toward the generation, promotion and maintenance of a quality work environment for the staff of Amarillo National Bank.
• Maintain a positive attitude and provide team support.
• Provide effective, consistent teller and customer service training for all LNB and ANB South locations which includes travel. Provide teller and customer service support at various locations when not directly training new employees as needed. Ensure tellers are trained with focus on customer service and exception process while maintaining proper policies and procedures.
• Maintain and direct ENGAGE environment for positive, good, fun and professional environment.
• Train all new CSRs with ENGAGE and banking products. Ensure they can open accounts with ease and BE NICE.
• Help customers determine which financial products best meet their needs and advising customers regarding advantages and disadvantages of different products so they can make their own decision.
• Stay abreast of new products the Bank introduces for proper training to CSR’s at Branch locations.

Some college is preferred. Supervisory experience or equivalent is required. Previous teller experience of 1 – 2 years is necessary. Ability to act independently and work professionally with customers and tellers along with various branch teams. Must be able to work lobby and drive-ups and move from one to the other with ease at various branches. Excellent communication skills are a must. Knowledge of banking procedures and various equipment and systems is necessary. Must have a neat and professional appearance.

• Provide quality customer service and work toward the generation promotion and maintenance of a quality work environment for the staff of Amarillo National Bank.
• Maintain a positive attitude and provide team support.
• Investigate, analyze, implement, and test new systems development projects.
• Evaluate study and test network routing issues and planning.
• Assist with data communications for the network, cable installation, network system and storage planning, monitoring, testing and servicing.
• Network backups. Planning, monitoring & ensuring completeness.
• Virtual Desktops (VDI) and desktop architecture
• Active Directory and GPO
• Exchange
• Ensure compliance with network policies, procedures and standards.
• Troubleshoot network/PC-related problems.

An Associate’s Degree in Computer Science or MIS is strongly recommended. Related work experience can be substituted for the educational requirements. Would prefer (but not required) candidate to have one of the following certifications (MCP, MCSE, CCNA, CCDA or similar). This position requires a minimum of two to four years of both Network, routing and Server computing experience. Must be able to resolve issues using sound judgment and experience.

• Provide quality customer service and work toward the generation, promotion and maintenance of a quality work environment for the staff of Lubbock National Bank.
• Greet lobby/branch customers and direct as necessary.
• Respond to customer inquiries concerning bank products and services.
• Establish new customer relationships by processing new account applications for Deposit, Savings, Certificate of
• Deposit, and Debit Card accounts.
• Respond to customer inquiries concerning account transactions such as issuing Stop Payments, Closing Deposit
• Accounts, Transaction Disputes, Research requests, and General Account Inquiries.
• Proactively pursue business development opportunities.
• Contribute to the development of cross-selling opportunities and incentive plans within existing customer base.
• Other duties as assigned.

Proven excellence in both written and oral communication.  Proven ability to interact with customers and support staff to achieve superior service quality.  Demonstrated ability to function with limited supervision.  A four year degree with emphasis in business, marketing, or related field, or combination of previous experience in banking and/or sales preferred.  Previous experience in platform banking applications preferred.  Previous experience in retail sales, preferably at a supervisory position preferred.  PC experience including Windows and Microsoft Office applications preferred.