Contact Us

If you need assistance with your accounts, we're here to help.

I want to talk to a person.

Please call: (888) 607-4277
Monday - Friday: 8:00 am to 5:00 pm.

I want to access Voice Banking.

To access this system, call (806) 378-8123 and enter your full account number (not your card number) and follow the prompts, just like before.

What can I do with Voice Banking?

Available 24 hours per day, 7 days a week.
Check Balances
Review Transactions
Transfer Money

A Touch-tone phone is required.

I want to report a lost or stolen card

Debit Cards

Business Hours Call: (888) 607-4277
After Hours number: (800) 472-3272

Credit Cards

Business Hours Call: (888) 607-4277
After Hours number: (855) 207-7134

I need to mail you something

P.O. Box 6100
Lubbock, Texas 79493

I would rather send an e-mail.

Please keep in mind that many banking-related communications are not best suited to e-mail. For example, e-mail messages may not be reviewed by a bank representative immediately. For items needing immediate attention, you should call the bank or stop by in person. And you never want to send sensitive personal and account information like account numbers, Social Security numbers, passwords or PIN numbers via e-mail.
In addition, e-mail messages do not serve as a sufficient means for any requirement imposed on you to provide written notice, and e-mail messages may not be used to place a stop payment on a check, request account transfers, or report lost or stolen banking codes
and/or cards.

Send a Secure Email